The Pinnacle

Céad míle fáilte: One Hundred Thousand Welcomes for the DMC Network in Ireland

Custom Ireland gave the DMC Network HQ team a warm Irish welcome this autumn, when Lindsay and Cindy from our global sales team joined several of our DMC Network clients for a fam trip around the Emerald Isle, curated and run by our Irish DMC partner.

 

This fam trip marked a new milestone for the DMC Network, as we all continue exploring innovative ways to evolve and grow new best practices within the meetings and events industry. This trip gave both our HQ team members and the buyers who joined us an unparalleled chance to experience Ireland for ourselves and gave us a firsthand look at how Custom Ireland operates on the ground alongside their local supplier partners...

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A presidential new DMC Network partner

Earlier this summer, the DMC Network welcomed INBOUND Services, a DMC with offices in Germany and Austria, as one of our newest partners. Jens, the owner and managing director of INBOUND Services, shared more about his 20+ year journey (so far!) at the helm of INBOUND. As someone who’s worked in the wider tourism industry since he started studying the subject at age 16, he had much to share...

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A campfire conversation with Bixel & Company

It’s a great team supporting an even greater cause. Bixel & Company, our LA-based DMC partner, is bringing the flavor of camp this fall to a fundraising event that will support foster youth in California. The team is proudly presenting the 2022 edition of a “Taste of Camp,” the signature fundraiser for Happy Trails for Kids, an LA-based nonprofit...

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Discover New Orleans with DMC Network Senior Director of Global Sales Cindy Hartner

Normally, the DMC Network leaves the destination discovery work to our DMC partners. They’re the ones who know their cities, states, and countries best — and bring their unsurpassed knowledge and local expertise to craft outstanding events and unsurpassed special experiences. Senior Director of Global Sales Cindy Hartner visited New Orleans recently for a very special event of her own — and shared a few insights with both her DMC hat on, and her “client take” on what’s not to be missed in the Big Easy...

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Communication and Customer Service: Key for Successful DMC Partnerships

Good communication and standout customer service are essential for building trust with your DMC partner — and are what quality DMC partners are trusted to deliver. Plenty of life lessons are illustrated in my recently published book “And Then… Networking Lessons from an Extraordinary Life Still in Progress.” A few personal stories I’d like to share are below...

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Two Planner Minds are Better Than One: Tips for Making Your Next Event More Fun

The DMC Network is lucky to have a plethora of expert event planners in its midst — as both clients and as DMC partners! Two of our community’s sharpest minds were brimming with insights during a recent Northstar Meetings Group webinar that featured Kate Patay, Director of Engagement for Terramar, one of our partner DMCs, and Thuy Diep.

 

Here's just several ways Kate and Thuy add extra surprise and delight elements to their work...

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The DMC Network 2022 Exchange: Diving into the Shimmering, MICE-Friendly Sands of Atlantic City

We shared this same sentiment when inviting partners and clients to this year’s DMC Network Exchange. And meet us they did! The 2022 DMC Network Exchange, held June 15-17 in Atlantic City, and operated by our partner DMC Destination Philly A.C., was a smash-hit success. This annual Exchange event brings together clients and DMC partners from each of our destinations across the globe to learn from each other, gain education from expert keynote speakers, collaboratively share best practices and industry developments, and enjoy an in-depth exploration of a Network destination from the DMC experts who know it best...

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How to Become an Award-Winning Destination, ft. Destination South Meetings + Events

A bit of glitz, a bit of glam, and a whole lot of hard work — that’s what it takes to be a winning DMC. It’s exhilarating to see all of the work that goes into a well-planned, creative, inspiring event pay off well past the program itself. Destination South Meetings + Events, a partner DMC with a long list of accolades attached to their high-performing team, is certainly no stranger to this feeling!...

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Destination Showcase – Accent Indy

The best teams deserve the best celebrations — something Accent Indy, our Indiana DMC Network partner, certainly knows how to create! Accent Indy is the only accredited DMC in Indiana so when they throw their doors open to welcome industry colleagues, it’s truly a VIP crowd that attends...

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Go Behind the Scenes of SITE Global Conference with Custom Ireland

SITE Global Conference 2022 brought just over 500 delegates to Dublin the week of April 18 to connect, learn, discover, and shape the future of incentive travel.

 

Behind it all though was a very special partner DMC of the Network — Custom Ireland. Here to share their unique insights on how they helped delegates discover the best of Dublin and kept this event-for-event-profs running smoothly are a few members of the Custom Ireland team...

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Navigating the ins and outs of Transportation with your DMC Partner

The last 2+ years have introduced new challenges for all of us, with more curveballs to come if this spring is anything to measure by. Even as we start exploring new ways of doing business post-pandemic, some program elements are best left in the hands of a trustworthy DMC partner no matter where your event takes place.

 

One example that jumps straight to mind of what I’m describing here is transportation. As in-person events come racing back, we’ve heard a few horror stories of clients who tried to outsource transportation or manage it themselves, only to have clients get lost, stranded, or feel deeply disappointed with their experience.

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Imprint Group's Insider Look at SITE's 2022 Incentive Summit Americas

Thank you to Nicole Marsh, CMP, DMCP, Partner at Imprint Group, for her round-up of this year's event.

 

Last week, I joined over 100 industry friends and colleagues in Beaver Creek, Colorado, for SITE’s 2022 Incentive Summit Americas (ISA). This was a long time coming, as the program was supposed to take place in Beaver Creek back in April of 2020.

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Showcasing a standout new addition to the DMC Network: Kelly Truitt joins Terramar’s Arrangements Unlimited

Kelly Truitt, CMP, MS, the new Director of Sales for Arrangements Unlimited Terramar in San Diego, California, generously shares a few thoughts with us about her new role at such an exciting time for Terramar....

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A fantastic new addition to the DMC Network: Matt Robertson joins Terramar’s Destination Tahoe Meetings & Events

Matt Robertson, the new Director of Sales for Destination Tahoe Meetings & Events, had lots to share about this exciting new role within Terramar...

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A playbook for better buyer and supplier partnerships

As the head of a five-sport household (my sons play hockey, basketball, lacrosse, soccer and golf) I’ve seen it all when it comes to the ups and downs of a successful youth sports coach. The coaches who stand out most and the ones my sons gain immense value from are those who help their young players learn the ins and outs of playing “the long game”...

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How The CE Group, Inc. designed a Picture-Perfect Routes America 2022 Event in San Antonio, Texas

CE Group, our San Antonio-based DMC partner, gave a warm Texas welcome on behalf of the San Antonio International Airport to hundreds of senior professionals from leading airlines, airports, and other aviation stakeholders at Routes Americas 2022 last month...

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The Swiss Summit Experience: Insights from Incentive Summit Europe 2022

Earlier this week I was thrilled to join 50 other clients and colleagues at SITE’s Incentive Summit Europe (ISE). ISE took place this year in Geneva and Montreux, Switzerland — an incredible pair of destinations not just for incentive travel, but for events that run the full length and breadth of our industry...

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Be part of the DMC Network

We’re always interested in warmly welcoming new partners to the DMC Network community! We currently operate in 100+ destinations across North America, Central America, South America, the Caribbean, and Europe, and serve a diverse range of curious clients who are eager to travel all over the world...

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What’s new in speaking & presenting

Cindy Hartner, CSEP, is a familiar face for many of us in the events industry. Cindy has held workshops for MPI, ADMEI and SPIN groups and has served as a Past President for MPI and ILEA chapters. She also taught high school for a period of her life and if she was able to get through to teenagers, then she must be a presentation expert!...

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Destination Showcase: Accent on Cincinnati

David Freeman, DMCP, CMP, introduced consumers to brown sugar-flavored oatmeal; he’s the 24th member of the American Rabbit Breeders Hall of Fame; oh, and he’s an incredible DMC Network partner, and a past DMC Network board president and treasurer!

 

David, now the President of Accent on Cincinnati, can add past roles such as “Flavor Chemist” and “Rabbit Convention General Chairman” to his storied resume. However, it’s David’s time as a DMC entrepreneur — a career he’s pursued ever since he purchased Accent on Cincinnati in 1986 — that has been his focus for nearly four decades. David says he’s never looked back and does not regret his DMC commitment for one minute...

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Cheers to Volunteer Leaders

Volunteer Leadership is something many of us in the travel industry can bond over, no matter what organization we volunteer with is. It’s that very topic that myself and my good friend and industry colleague through the DMC Network, Lorenzo Pignatti, exchanged thoughts on during a recent catch-up. We reflected on why it is so important for the DMC Network to champion and support our own teams and our DMC partners in pursuing volunteer leadership roles...

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